FAQ

Frequently Asked Question

HOW LONG WILL IT TAKE TO GET MY PERSONAL LOAN DISBURSED?
It usually takes 24 to 48 hours after complete documentation has been approved
HOW DO I GET NOTIFIED WHEN THE LOAN HAS BEEN DISBURSED TO ME?
You will be contacted via email confirming yoru loan status at each stage
CAN I PAY OFF MY LOAN EARLY?
Yes, you can
WHAT ARE THE BENEFITS OF PAYING OFF THE LOAN EARLY?
You get a discount on interests on the oustanding loan amount due
HOW DO I REQUEST FOR MY ACCOUNT STATEMENT?
By sending an email of this request to info@altus.co.zm or by informing your account officer of your request.
ARE YOUR LINES OPEN 24/7?
Our Client Experience Team can be contacted from Monday to Friday | 8:00 am to 5:00 pm
CAN I ACCESS ANOTHER LOAN WHILE THIS ONE IS RUNNING?
Yes, you can. However, fresh loan can be obtained based on balance after deduction of previous commitment.
CAN I APPLY FOR ANOTHER LOAN IMMEDIATELY AFTER REPAYMENT?
Yes, you can.