Frequently Asked Questions

Helpful Information

Find quick answers about loan applications, repayments and managing your Altus account.

HOW LONG WILL IT TAKE TO GET MY PERSONAL LOAN DISBURSED?
It usually takes 24 to 48 hours after complete documentation has been approved
HOW DO I GET NOTIFIED WHEN THE LOAN HAS BEEN DISBURSED TO ME?
You will be contacted via email confirming your loan status at each stage.
CAN I PAY OFF MY LOAN EARLY?
Yes, you can
WHAT ARE THE BENEFITS OF PAYING OFF THE LOAN EARLY?
You get a discount on interest on the outstanding loan amount due.
HOW DO I REQUEST FOR MY ACCOUNT STATEMENT?
By sending an email of this request to info@altus.co.zm or by informing your account officer of your request.
ARE YOUR LINES OPEN 24/7?
Our Client Experience Team can be contacted from Monday to Friday | 8:00 am to 5:00 pm
CAN I ACCESS ANOTHER LOAN WHILE THIS ONE IS RUNNING?
Yes, you can. However, fresh loan can be obtained based on balance after deduction of previous commitment.
CAN I APPLY FOR ANOTHER LOAN IMMEDIATELY AFTER REPAYMENT?
Yes, you can.

FAQ